Quality Assurance Manual

The Quality Manual is the presentation of the information about the college’s Quality Management system. The Manual explains the arrangements and documentations intended for the purpose of implementation of the quality management system at Caledonian College of Engineering, Oman. The Manual also relates to various requirements and procedures of the Glasgow Caledonian University as embodied in the “Quality Assurance and Enhancement Handbook” and requirements of Ministry of Higher Education for quality assurance in Oman Higher Education with the quality management system of CCEO.

The purpose of the Manual is to describe in detail the quality management policies and procedures governing taught programmes and college services and to give guidance to staff on their implementation and operation. The intention is to revise & update the Manual on a regular basis to ensure its Suitability and relevance to best practice. Comments on the Manual and suggestions for additions/deletions/amendments are always welcome and should be directed to the Quality office, in the first instance. This Manual applies to all areas in the college including Programme departments, administrative services and Students services in relation with the implementation of Quality Management System. This Manual establishes the framework within which the objective can be accomplished. For the purposes of both external and internal scrutiny, these procedures are necessary since through them we can provide an evidence base and corroboration of their effectiveness.

Contents of Quality Assurance Manual

Welcome from the Principal and Dean
Foreword-Chief Administrator & Registrar
Introduction by the Manager Quality and Audits
INTRODUCTION TO THE MANUAL
1.1. College Mission Statement
1.2. Quality Policy
1.3. Quality Objectives
QUALITY ASSURANCE MANUAL
2.1. Scope of Quality Management System
2.2. Purpose & Application of the Manual
2.3. Quality Documentation System
2.4. Distribution of Quality Manual
QUALITY MANAGEMENT & CONTINUOUS IMPROVEMENT PROCESS
3.1. Organisation & Structure
3.1.1. College Committees & Governing Bodies
3.1.2. Academic Departments
3.1.3. College Central Services (CCS)
3.1.4. Central Quality office
3.1.5. Responsibilities of Key Personnel
3.2. Governance and General Administration
3.2.1. Strategic Planning
3.2.2. Internal & External Marketing
3.2.3. Facilities and Equipment
3.2.4. Financial Planning and Management
3.2.5. Staffing and Employment policies and Practices
3.2.6. Staff Development
3.2.7. Internal & External Communication
3.2.8. Staff Discipline and Codes of Good Practice
3.2.9. College Policies for Governance
3.3. Research and Consultancy
3.3.1. Research Strategy of College
3.3.2. Research Facilities and Equipment
3.4. Internal Quality Audit System and Process
3.4.1. Types of Audits
ACADEMIC QUALITY MANAGEMENT
4.1. Programme Approval
4.2. Development, Quality Assurance and Enhancement of Modules
4.3. Programme Monitoring
4.4. External Assessors
4.5. Programme Review
4.6. Performance Indicators for Modules & Programme
4.7. Benchmarking
AGREEMENTS AND GUIDELINES WITH EXTERNAL AGENCIES
5.1. Glasgow Caledonian University
5.1.1. Affiliation Agreement
5.1.2. Franchise Programme & Liaison Handbook
5.1.3. Quality Handbook
5.2. Higher Education Council
5.2.1. Requirements for Oman’s System of Quality Assurance
5.2.2. Oman Qualification Framework
5.3. Industrial, Professional and Community Involvement
5.3.1. Industrial Collaboration
5.3.2. Professional Bodies
5.3.3. Community
ACADEMIC ADMINISTRATION & SUPPORT SERVICES
6.1. Student Recruitment & Admission
6.2. Student Records
6.3. Student Services
6.4. Student Discipline and Code of Good Practice
6.5. Student Residences
6.6. Academic Appeals
6.7. Student Complaints and Grievence
LEARNING, TEACHING AND ASSESSMENT
7.1. Learning Resources
7.2. Learning Support
7.3. Learning & Teaching Strategies
7.4. Quality of Teaching
7.5. Assessment Strategies
7.6. Student outcome and Achievement
7.7. Student Progress Files
INFORMATION TECHNOLOGY SUPPORT
8.1. IT Support for Academic Administration
8.2. IT Support for Students
8.3. IT Support for Learning and Teaching
8.4. IT Policy for Users, Network, security & Data Protection
REPORTS
9.1. Annual Programme Analysis Statement
9.2. Self Study or Analytical Account
9.3. Audit Reports
9.4. Validation Reports
9.5. External Assessors Reports
ANNEXURES
A. The College Background
B. Definitions, Terms and Abbreviations
C. List of Reference Documents
D. List of CCE Reference Procedures
E. Comparison between CCE QA System v/s ISO 9001: 2000
F. Responsibilities of Key Persons
G. Elements of Quality Assurance as per MOHE Requirements